Frequently Asked Questions

If your home is damaged by fire, water, or another accident, the first step is to call 112 or the local emergency service so the cause of the incident can be identified. Then, if it’s safe, do what you can to protect your property and stop further damage—for instance, covering a damaged roof to keep out the rain.

Next, contact your insurance company right away. Once you receive a claim number, you can register it quickly and easily in the TuriuŽalą.lt self-service system.

You can reach out to us if you experience damage to your real estate (immovable property) or personal belongings (movable property). It’s important to note that the property must be insured. You can also contact us in cases where the damage was caused by someone else who holds liability insurance.

The best time to start cleaning or restoration work is right after the cost estimate has been approved by the insurance company. In certain cases, when the circumstances are clear, the insurer may allow cleaning work to begin immediately—even before the estimate is officially confirmed.

Our services are free of charge for the person affected, as all costs are covered by the insurance company. The insurance policy includes a deductible for this service, which the insurer deducts from the payout amount.

Yes, it’s possible. However, if more expensive solutions are chosen that exceed the amount covered by the insurance, the affected client is responsible for covering the difference.